Return and Refund policy

Damages and issues


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return/replacement.


To be eligible for aΒ return/replacement, your item must fulfill the following conditions.Β 

1.Β Having any mismatch in the received product from what is displayed while ordering.Β 

2.Β If the product received in a damagedΒ condition.

We will process the immediate replacement or full/partial refund at your convenienceΒ 


To start a return, you can contact us atΒ support@moldmagic.comΒ or WhatsApp us at 9821602140. If your return is accepted, we’ll send you a return shipping label or self courier address, as well as instructions on how and where to send your package.Β 

You can always contact us for any return question atΒ support@moldmagic.com

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Refunds


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 7 daysΒ for your bank or credit card company to process and post the refund too.